Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously. This document clearly explains how bata123 collects, uses, stores, and protects the personal data of all members in Malaysia.
Six ways bata123 ensures your personal data remains secure and respected at all times.
All data transmitted between your device and bata123 servers is encrypted using 256-bit SSL technology — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. No third party can intercept your information.
Bata123 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is necessary, use it solely for the stated purposes, and will not process your data without valid consent.
Bata123 never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only manage it with your consent.
You have the full right to access, correct, and request the deletion of your personal data held by bata123. The process is straightforward and can be done through our customer support channels, which operate 24 hours a day.
Bata123 members' personal data is stored on servers protected by a multi-layered security system — including firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access member data.
In the event of any data breach affecting members' personal information, bata123 is committed to notifying affected members within the timeframe required by Malaysian law and taking immediate remedial action.
An overview of how bata123 manages your personal data.
| Data Category | Purpose of Use & Retention Period |
|---|---|
| Identity Information (name, IC number, date of birth) | KYC verification & fraud prevention. Retained for the duration of the active account + 7 years after closure. |
| Contact Information (email, phone number) | Service communications, transaction notifications & customer support. Retained for the duration of the active account. |
| Financial Information (deposit/withdrawal methods) | Processing of DuitNow, Touch 'n Go, GrabPay, FPX, and other transactions. Retained in accordance with financial audit requirements (7 years). |
| Usage Data & Platform Activity | Service improvement, behavioural analytics & account security. Retained for 2 years. |
| Technical Data (IP address, device type, browser) | Security, fraud detection & platform optimisation. Retained for 90 days. |
| Cookies & Tracking Data | Improved user experience & traffic analysis. Can be managed through your browser settings. |
| Customer Support Session Recordings | Quality control & dispute resolution. Retained for 90 days. |
The table above is a summary. Please read the full document below for a more complete understanding of how bata123 manages your personal data.
This Privacy Policy ("Policy") describes bata123's ("we", "Company", "platform") privacy practices regarding the collection, use, storage, and protection of personal data of all users and members who use the bata123 platform in Malaysia. By using bata123's services, you agree to the terms set out in this Privacy Policy.
Bata123 takes member privacy very seriously. As an online entertainment platform serving users across Malaysia — from Kuala Lumpur to Kota Kinabalu, from Johor Bahru to Kuching — we understand how sensitive the personal and financial information you entrust to us truly is.
This Privacy Policy applies to all information we collect through the bata123 website, mobile applications, customer support interactions, and any other communication channels related to our platform. It covers both registered members and unregistered visitors who access the bata123 platform.
This policy has been prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. We are committed to ensuring that all personal data processing by bata123 is lawful, fair, and transparent.
When you register, use, or interact with the bata123 platform, you may provide the following information:
While you use the bata123 platform, our systems automatically collect the following technical information:
Bata123 collects personal data through the following methods:
Bata123 uses the personal data we collect solely for the following legitimate and necessary purposes:
bata123 will not use your personal data for any purpose not listed above without first obtaining your renewed consent.
Bata123 operates on a "minimum sharing" principle — we only share members' personal data when strictly necessary, and only with the following parties:
Bata123 may share data with third-party service providers that assist us in operating the platform, including payment solution providers (DuitNow, Touch 'n Go, GrabPay gateways, etc.), game software providers, and technical infrastructure providers. All such providers are bound by strict data confidentiality agreements and may only use your data for specified purposes.
Bata123 may disclose personal data when required by Malaysian law, court order, or official request from a relevant law enforcement agency.
Bata123 continually invests in its security infrastructure to ensure members' personal data remains protected at all times. The technical and organisational security measures we have implemented include:
While bata123 implements all reasonable security measures, no online system can guarantee 100% security. You are also responsible for keeping your account password safe and not sharing it with anyone.
Bata123 uses cookies and similar tracking technologies to enhance the user experience and analyse how the platform is used. The types of cookies we use include:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the bata123 platform.
As a bata123 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data held by bata123 about you. Requests will be processed within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request that bata123 correct it promptly.
You may request the deletion of your personal data, subject to applicable legal data retention requirements.
You may object to the processing of your data for direct marketing purposes at any time — and we will honour that request immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service if required.
You may withdraw consent for certain types of processing (such as marketing) at any time without affecting core bata123 services.
To exercise any of the above rights, please contact the bata123 data protection team by email at support@bata123.biz. We will respond within 3 business days and process your request within 21 business days.
In certain operational circumstances, bata123 members' personal data may be processed or stored on servers located outside Malaysia — particularly in connection with international game software providers and the cloud infrastructure we use.
In all such cases, bata123 ensures that data transfers are protected by adequate safeguards, including data transfer agreements that comply with international standards equivalent to or stricter than Malaysia's PDPA 2010.
Bata123 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without appropriate additional safeguards in place.
The bata123 platform is intended exclusively for individuals aged 21 years and above only. We do not knowingly collect or process personal data of individuals under the age of 21.
Should bata123 discover that personal data of an individual under the age of 21 has been collected, we will take immediate steps to delete that data and close the associated account.
If you believe your child or an underage individual has registered on bata123, please contact us immediately at support@bata123.biz.
Bata123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or technological developments.
For material amendments that affect how we use your personal data, bata123 will provide clear notice to members via their registered email or in-platform notification at least 14 days before the amendments take effect.
Your continued use of the bata123 platform following any amendments to this Privacy Policy will be deemed acceptance of the revised policy. You are encouraged to review this page periodically.
If you have any questions, concerns, or wish to exercise your personal data rights, please contact bata123's Data Protection Officer through the following channels:
Bata123's data protection team operates in Bahasa Malaysia and will respond to all enquiries within 3 business days. We are committed to resolving every privacy-related enquiry with full professionalism and transparency.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Malaysia Ministry of Communications & Digital.
Now you know how bata123 protects your privacy. Register with confidence and enjoy 500+ of Malaysia's best games.
256-bit SSL, PDPA 2010, certified RNG — your security is our top priority.
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Our team is ready to assist you at any time in Bahasa Malaysia.